How to Sign Up?

Sign up with your email or existing Facebook/Google Plus account.

What is verification?

As quick communication is essential when last minute booking pops up, we need to verify your mobile number (via sms) and email address.

You can skip verification steps but you will not be able to add your property or book someone’s property until verification is completed.

Our support team may also ask for property ownership documents or property utility bills.

How to add a Property?

To upload your property to Dilzzz, Log in to your Account, click “Add property” and follow the steps.

You can add any number of your properties completely free of charge.

You can choose between two options:

  • Self-uploading – add your properties by yourself following the detailed guide (see more in «Guide for adding a Property»).
  • We do all for you – provide our support team (support@dilzzz.com) with property information and we will upload it on your behalf into your newly created and verified account. All deal settings will be customized according to your preferences.

Should you have any difficulties or questions you can always chat with our support team that is always here to help.

Guide for adding a Property

Log in to your verified account, click Add property and follow the steps below:

STEP 1

  • Property type – choose between Villa/House or Apartment type of accommodation.
  • Capacity – set how many guests can be comfortably accommodated in your Property
  • Destination – choose the destination where your property is located.

At beta stage Dilzzz represents only three destinations: Phuket, Koh Samui (Thailand) and Bali (Indonesia).

STEP 2 – Basics

In Basics section please indicate property name, description, number of bedrooms/bathrooms and also set up the bed configuration (e.g. what types of beds contains each bedroom).

STEP 3 – Location

Here you should provide correct property address (street, building number, postal code) and drag the pin on the map exactly to the point where property is situated.

STEP 4 – Amenities

Your future guests would like to know what amenities your property has to offer.

Tick the right checkboxes and click Save

STEP 5 – Photos

Quality photos is a keystone to success. The more photos the better.

We recommend you to make professional photo shoot that will attract more guests to your property.

We need at least 10 photos that should be greater than 1600 px wide.

Add description to uploaded photos and drag them to set the best order.

STEP 6 – Pricing

In Pricing section you can set all types of nightly rates (base and seasonal rates), minimum stay, additional fees and taxes.

  • Base rate – default nightly rate. Base rate covers periods that are not covered by seasonal rates.
  • Seasonal rate – you can set specific rates for certain periods according to seasonal demand.
  • Minimum Stay – set a minimum number of nights required for single booking.
  • Instant booking on (Recommended) – allow guests to book your property instantly without your confirmation (see more «What is Instant Booking?»).
  • Instant booking off – guests have to send booking request first (see more in «What is Booking request?»). Upon receiving a new booking request you have 2 hours to accept or decline it (see more in «I received a Booking Request, what do I do?»). If booking request is not accepted nor declined during 2 hours then yout Auto-response setting will by applied – either auto-accept or auto-decline (see more in «What is Auto-response?»?).
  • Additional Guests – you can set extra fee for every additional guest.
  • Cleaning Fee – set extra cost for the cleaning that will be added to booking amount.
  • Security Deposit – a sum of money demanded by the host to the guest at check-in. This amount will be returned to the guest at check-out. If during the stay, objects are stolen or broken/damaged, the host may reserve the right to keep part or full deposit (see more «How to handle Security Deposit?»).
  • Taxes – if your current rates already include taxes (city, tourist, local etc) choose “My rates include all taxes”.

Otherwise you can choose “My rates do not include taxes” and indicate the percentage of the taxes that should be added separately to the rates after all discounts and services fees deducted.

STEP 7 – Calendar & Deals

In Calendar&Deals section you can control your availability calendar, adjust your Deal scenario and manage your deals (see more «What is Deal?»).

Calendar synching – If you list your property on Dilzzz and other websites, you can prevent multiple guests from booking the same dates by synching your Dilzzz calendar with other calendars. You can import and/or export calendar.

  • Import Calendar – calendar importing allows you to automatically keep your Dilzzz calendar up to date with an external calendar that supports the iCal format, including Google calendar or the calendar on HomeAway or VRBO.
  • Export Calendar – calendar exporting lets you view your Dilzzz calendar on an external calendar that supports the iCal format.

Types of dates:

Blocked dates – blocked (unavailable) dates that cannot be discounted and/or booked.

If you want to set the dates as Blocked follow the steps:

  1. Select the dates in your Calendar that you want to block;
  2. Click «Blocked» button on the left side bar;
  3. Click «Save changes».

Available dates – available dates can be discounted and/or booked.

If you want to release blocked dates and set them as Available again follow the steps:

  1. Select dates in your Calendar that you want to unblock and make available;
  2. Click «Available» button on the ledt side bar;
  3. Click «Save changes».

No Deals dates – available dates that cannot be discounted and can be booked only at regular rate.

If you have dates that are in high demand and you don’t want to discount them (e.g Peak season dates) set them as No Deals following the steps:

  1. Select available dates in your Calendar that you want to set as «No Deals»;
  2. Click «No Deals» button on the left side bar;
  3. Click «Save changes»;
  4. «No Deals» dates will appear with«lock» symbol in your Calendar.

If you want to reverse this action and make No Deals dates discountable again follow the steps:

  • Select «No Deals» dates in your Calendar that you want to set discountable again;
  • Click «Available» button on the left side bar;
  • Click «Save changes»;

Booked dates – unavailable dates that have been booked on Dilzzz. Booked dates cannot be amended unless guest or host cancels a booking (see more «Cancellations»).

Imported dates – unavailable dates (bookings, blocked dates) that have been imported from outer calendar. Imported dates cannot be discounted and/or booked.

Scheduled Deal dates – available dates that are scheduled for promotion at a selected future time (according to host’s Deal Scenario). Until promotion Scheduled Deal dates are shown to holidaymakers as regular available dates and can be booked at regular rate only. With the beginning of promotion, Scheduled Deal dates become Active Deal dates (see more «What is Promotion?»).

Active Deal dates – available dates that are already discounted and currently being promoted to holidaymakers (according to host’s Deal Scenario). Active deals can be booked at discounted rate only (see more «What is the difference between Scheduled and Active Deals?»).

Customize your Deal Scenario

Deal Scenario is a number of adjustments that help you to customize how your deals are created and promoted to holidaymakers (see more “Guide to customize your Deal Scenario?”).

STEP 8 – Cancellation policy

In this section you can choose the type of cancellation policy that suits you most. We offer 4 types of cancellation policies (Flexible, Moderate, Strict and Super Strict) that we enforce to protect both hosts and guests (see more «What is Cancellation policy?»).

STEP 9 – House Rules

In this section you can provide detailed House Rules so you don’t have to explain them everytime to new guests.

House Rules appear on your property page and all guests must review and agree to them i order to make a booking or booking request.

Set expectations with your guests like limits on smoking, pets, check-in/check-out time-frames etc.

You should also add a pre-booking message to describe yourself and your property and greet your future guests.

STEP 10 – Submit for approval

After you have finished uploading your Property a green button «Submit for approval» will show up.

Click it to submit your property to our moderator team for reviewing. We may require additional information or documents that confirm your ownership or right to rent the Property to guests.

After the Property is approved it will get «Live» listing status (see more in «What is property status?») and will become open for bookings.

What is property listing status?

You can switch the status of your property listing whenever you want.

Live - your property is showing in search results and open for booking.

Paused - your property is not showing in search results and cannot be booked. You cannot pause your property if you have upcoming bookings.

What is Deal?

Deal – periods of available dates defined by calendar scanning. Defined periods are automatically discounted and set for promotion for a limited period of time according to host’s Deal Scenario (see more “Guide to customize your Deal Scenario?”).

Scheduled Deal – available dates that are scheduled for promotion at a selected future time (according to host’s Deal Scenario). Until promotion Scheduled Deal dates are shown to holidaymakers as regular available dates and can be booked at regular rate only. With the beginning of promotion, Scheduled Deal dates become Active Deal dates (see more «What is Promotion?»).

Active Deal – available dates that are already discounted and currently being promoted to holidaymakers (according to host’s Deal Scenario). Active deals can be booked at discounted rate only (see more «Difference between Scheduled Deals and Active Deals?»).

All scheduled and active deals are shown in your Deal list (see more in "What is Deal list?»).

What is the difference between Scheduled Deals and Active Deals?

There are two types of deals: Scheduled Deals and Active Deals.

Scheduled Deals – periods of available dates that are defined by calendar scanning (see more «What is Calendar scanning?») and planned for future promotion (see more in "What is promotion?») according to hosts's Deal Scenario (see more “Guide to customize your Deal Scenario”).

Scheduled deals key features:

  • Scheduled deals dates are not discounted yet and are shown to holidaymakers as regular available dates.
  • Scheduled deals dates can be booked only at regular rate.
  • Scheduled deals are shown in host’s Deal List (see more in "What is Deal list?») and only for host’s notice.
  • Scheduled deals can be deleted from Deal List (see more «How can I delete my Deal?»).
  • Scheduled deals will become Active deal with the beginning of promotion.

Active Deals – periods of available dates that are defined by calendar scanning, already discounted and being promoted to holidamakers for a limited period of time according to host’s Deal Scenario.

Active deals key features:

  • Active deals dates are already discounted and shown to holidaymakers as discounted.
  • Active deals dates can be booked only at discounted rate.
  • Active deals are also shown in host’s Deal List (see more in "What is Deal list?»).
  • Active deals can be deleted from Deal List unless its dates are currently under Booking request (see more «How can I delete my Deal?»).
  • Active deals have counter that shows how much time is left until end of promotion (see more in "What is promotion?»).
  • Active deals expire when promotion is over.

What is calendar scanning?

Calendar scanning – Dilzzz scans your availability calendar every 30 minutes in order to define available periods that correspond with your Deal scenario and could be automatically turned into deals.

You can set up the range of calendar scanning (30 days, 60 days or 90 days ahead) in your Deal Scenario (see more “Guide to customize your Deal Scenario?”)

What is deal promotion?

Deal promotion – limited period of time when active deal is being shown to holidaymakers and can be booked with discount.

By default, deal promotion starts 14 days in advance of the discounted deal period, but you can change it in your Deal Scenario (any number of days – from 1 day in advance to 30 days in advance).

Example 1

Deal dates: 01 June – 10 June.

Deal promotion start setting: 14 days in advance (default value)

Deal promotion will start on 18 of May (14 days before 01 of June) at 00:01 (Property time zone).

Example 2

Deal dates: 01 June – 10 June.

Deal promotion start setting: 1 day in advance (min value)

Deal promotion will starts on 31 of May (1 day before 01 of June) at 00:01 (Property time zone).

Example 3

Deal dates: 01 June – 10 June.

Deal promotion start setting: 30 days in advance (max value)

Deal promotion will starts on 01 of May (30 days before 01 of June) at 00:01 (Property time zone).

Deal promotion ends as soon as the remaining part of the discounted deal period becomes less than property's minimum stay (minimum number of nights allowed for single booking).

Guide for customizing your Deal Scenario

You can customize the the whole process of automatic definition, creation and promotion of your deals in your Deal Scenario according to your needs and preferences.

Every property in your account can have its own Deal Scenario.

To set up or edit your Deal Scenario go to

  1. Host Dashboard;
  2. My Properties;
  3. Calendar&Deals section;
  4. Scroll down to Deal Scenario.

Deal Scenario contains several relevant settings that can be adjusted within a couple of minutes.

STEP 1 – Scan my calendar within next… (see more in «What is Calendar scanning?»)

Set how many days ahead Dilzzz should scan your Calendar in order to define available periods that correspond with your Deal Scenario.

You can choose between 3 options: 30 days ahead (by default), 60 days ahead or 90 days ahead.

STEP 2 – Search for available periods with length…

Set the minimum and maximum length of available periods that should be defined during calendar scanning.

Minimum length can be equal or greater than your Minimum stay setting*.

Maximum length – 30 days.

*Minimum Stay – minimum number of nights allowed for booking. Set by host in “Pricing” section.

Example 1

Minimum stay setting: 3 days

Minimum length: 3 days (should be equal or greater than Min stay)

Maximum length: 14 days

Result: all available periods with length from 3 to 14 days will be defined during next calendar scannings.

Example 2

Minimum stay setting: 3 days

Minimum length: 7 days

Maximum length: 10 days

Result: all available periods with length from 7 to 10 days (7, 8, 9, 10 days) will be defined during next calendar scannings.

Example 3

Minimum stay setting: 5 days

Minimum length: 7 days

Maximum length: 7 days

Result: all available periods with length that equals 7 days will be defined during next calendar scannings.

STEP 3 – Set your Deal Discount

Set the percentage of your Deal Discount.

You can choose between minimum value (-20%) and maximum value (-60%).

Here you can also choose between “Fixed” or “Increasing” type of discount.

Fixed Discount – the percentage of your discount is fixed during the whole deal promotion.

Increasing Discount – set the minimum and maximum percentage of your discount. Starting from minimum value in the beginning of deal promotion it will gradually reach the maximum value by the end of deal promotion.

STEP 4 – Set date of Promotion Start (see more in «What is Deal promotion?»)

By default, deal promotion starts 14 days in advance of the discounted deal period.

You can set any number of days (from 1 day in advance to 30 days in advance) simply by dragging the pin.

Example 1

Deal dates: 01 June – 10 June.

Deal promotion start setting: 14 days in advance (default value)

Deal promotion will start on 18 of May (14 days before 01 of June) at 00:01 (Property time zone).

Example 2

Deal dates: 01 June – 10 June.

Deal promotion start setting: 1 day in advance (min value)

Deal promotion will starts on 31 of May (1 day before 01 of June) at 00:01 (Property time zone).

Example 3

Deal dates: 01 June – 10 June.

Deal promotion start setting: 30 days in advance (max value)

Deal promotion will starts on 01 of May (30 days before 01 of June) at 00:01 (Property time zone).

Deal promotion ends as soon as the remaining part of the discounted deal period becomes less than property's minimum stay (minimum number of nights allowed for single booking).

After all Deal Settings are done, click “Apply”.

What is Deals List?

All deals (both Scheduled or Active) are displayed in one place – Deal List.

To get access to your Deal list go to:

  1. Host Dashboard;
  2. My Properties;
  3. Calendar&Deals section;
  4. Scroll down to bottom.

Deal list contains relevant information about:

  • Current status of the deal (scheduled or active);
  • Available dates that take part in the deal;
  • Range of current discount;
  • Original and discounted rate;
  • Counter that shows how much time is left until active deal expiration.

You can delete any of your scheduled or active deals in your Deal List (see more «How can I delete my Deal?»)

How can I delete my Deal?

Yes, you can delete any of your Deals (Active or Scheduled) at any time by clicking on “Delete” button in Deal List.

The dates that were assigned to deleted Active or Scheduled Deal will be marked with “No Deal” lock symbol.

“No Deal” dates will be open for booking at regular rate only.

“No Deal” dates will not be included into any new Deal.

How to delete a property listing?

You have created a listing for your property but it is now no longer available for rent?

No need to delete your account, as you have the ability to hide your listing so that it no longer appears in search results (see more in «What is listing status?»).

To change listing status, go to:

  1. Host Dashboard
  2. Your properties
  3. Choose any of your properties
  4. Below the left-side menu you will see a dropdown with two statuses (Live, Paused).
  5. Choose «Paused» to Hide your property from search results (You cannot pause your property if you have upcoming bookings).

And if your accommodation becomes available again, you can reactivate it just as easily.

In the event that you want to delete your listing, please contact our support team at support@dilzzz.com.

How to check the availability of a listing without booking?

To check the availability of a propery, contact the host first by clicking on “CONTACT HOST” on the property listing page. This feature doesn't require you to provide any credit card information. You are encouraged to use it to be in contact with as many hosts as you want, before you decide.

If a host responds with a Pre-approval, it means that he has confirmed the availability of his place at your desired travelling dates, and you are welcomed to book within 24 hours. You can also ignore a Pre-approval without any charge.

TOP TIP: You can visit the calendar not only to check availability of the accommodation but the price as well, as it may vary from weekdays to weekends, or according to seasonality.

What is the difference between properties with Instant Booking and properties with Booking request?

There are two types of property listings on Dilzzz.

Instant booking

Such properties are marked with lightning symbol and allow you to directly confirm the booking without Host approval and make payment at the same time (see more in «What is Instant Booking?»).

Booking request

Such properties are not marked with lightning symbol and need to get host approval before the booking is confirmed. Host approval or declination is usually received within 2 hours time since the booking request is sent.

Guest’s funds are not withdrawn until the booking request is accepted (see more in «What is booking request?»).

How am I informed that my booking is accepted?

When a booking is confirmed, you will receive a confirmation email with detailed booking information and also notification to your Dashboard.

You will also be able to find the status of every booking information in your Journeys or in Messages.

Security deposit and cleaning fee

The security deposit is a sum of money demanded by the guest to the host at the start of the rental. This amount will be returned to the guest at the end of the stay. If during the stay, objects are stolen or broken/damaged, the host may reserve the right to keep some or all of the deposit.

Please note that it is up to the host to take a security deposit or not, to set the amount, and handle the collection/return. Dilzzz is not involved in managing the security deposit, and therefore not responsible.

A cleaning fee, if any as decided by the host, is paid directly upon payment of the rental to Dilzzz, and released to the host upon the payment of the rental.

What types of cards are accepted?

For Guest:

When you make a booking request, you have to enter your credit card information to reserve the booking. Payment is safe and secure and it is standard protocol to enter the credit card number, expiration date, and the cryptogram (3 numbers back of the card).

Type of card accepted

We currently accept AMEX, VISA, and MASTERCARD that cover majority of transactions. If you have other types of Credit card, it may work with our system so feel free to try once. If it doesn’t work, you can contact us for more detailed information, or use another Credit card.

We would like to remind you that, during the booking request is being considered by the host (2 hours) the amount of the booking is on temporary hold on your credit card (see more in «Temporary holds and authorization»).

Once the host accepts the booking request, you will be sent a confirmation email with the contact information of the host. Your card will be charged accordingly. To guarantee your money safety, your payment will be withdrawal from your credit card to Dilzzz website. Dilzzz will process the payment to the host only when we confirmed your stay.

In case, the booking request was declined by the host – we immediately release the amount of booking on your card.

Temporary holds or authorizations

When you send a booking request to a host (see more «What is booking reqiest?») and enter your credit card, your bank holds the amount of the booking from your account until the booking is accepted by the host. This is called an authorization.

The authorization will become an actual charge only if the booking request is accepted and the booking confirmed.

The funds are deducted from your payment account at this time. If the host declines the booking requestthe authorization from your bank gets cancelled and the funds are then released back into your account. Some banks may take a little time to make them show on your account, if it takes more than 24 hours please contact your bank.

To avoid multiple payment authorizations that block your bank account, we advise you to contact the host first by clicking on the button “CONTACT THE HOST”. They will have 24 hours to pre-approve your request. Once you receive a pre-approve, you will have 24 hours to confirm it by making a payment. As no banking information is required to contact the host, you will not have any money held from you bank account if your request is declined.

Asking availability is non committal, and does not need you to provide credit card information. It is encouraged so that you can be in contact with as many hosts as you want, before you decide.

Refund

Before booking, please read cancellation policy and notice which one applies to the place you booked (see more in «What is Cancellation policy?»).

Booking request is not accepted

You will be fully refunded if your booking request is not accepted by the host. Please note that your payment will only be on temporary hold during the time of waiting for the approval of hosts. This is to say that the amount is still on your bank account, and will be released by your bank. However, due to the process time of your bank, refund might not immediately arrive on your bank account (see more in «Temporary holds and authorization»).

Confirmed booking

Depending on the time of cancellation, and the cancellation policies set up by the host, you may not receive a 100% refund, and Dilzzz fees will be retained. You will be refunded the remaining amount directly to your credit card. Be sure to contact the host to work out a solution. If you wish to cancel the booking or part of the booking, we will issue a refund if possible relating to the cancellation policy.

Force majeure: guest cancellation

In case of force majeure, Dilzzz is ready for a full refund without going through the owner's cancellation policy. In the event that you arrive, proof will be required.

We intend to force majeure:

  • Death
  • Serious illness (direct or indirect)
  • Natural disaster in the country of rental
  • Political instability in the country of rental

If you have an issue that needs immediate attention or if you are injured in any kind of way you can contact the local authorities.

We would like to remind you that regarding to all kinds of refund, some banks may take longer than others to proceed between different countries and banks. If you have any doubt, feel free to contact our support team.

What are the payment methods ?

To confirm your booking, you will be asked to provide your credit card information. Payment is safe and secure and it is standard protocol to enter the credit card number, expiration date, and the cryptogram (3 numbers back of the card).

We currently accept AMEX, VISA, and MASTERCARD that cover majority of transactions. If you have other types of Credit card, it may work with our system so feel free to try once. If it doesn’t work, you can contact us for more detailed information, or use another Credit card.

IMPORTANT: All payments are processed on the DIlzzz site. Never make any transaction outside of the Dilzzz site.

If you experience any issues, do not hesitate to contact us at support@dilzzz.com

If my booking is not accepted, will I still be charged?

No, you will be fully refunded. However, due to the process time of your bank, refund might not immediately arrive on your bank account. Your payment will only be on temporary hold during the time of waiting for the acceptance of hosts (see more in «Temporary holds or authorizations»).

Only when the booking request is accepted will you be charged for a booking and corresponding service fees.

Host cancels the booking, how will I be refunded?

If a host cancels your booking, you will automatically be refunded 100%, fees included. The actual time for the transfer to arrive in your bank account might differ according to your bank. If you need assistance in finding a new accommodation, please do contact us at support@dilzzz.com. We will be happy to be at your service.

How do I cancel my booking?

You must cancel your booking? Visit your "Journeys", select the booking to cancel and click on the Cancel button.

Warning: depending on the time of cancellation, and the cancellation policies set up by the host, you may not receive a 100% refund, and Dilzzz fees will be retained (see more in «What is Cancellation policy?»). You will be refunded the remaining amount directly to your credit card. We also encourage you strongly to contact the host to explain the reasons for the cancellation.

See more in «Force majeure: guest cancellation».

Force majeure: guest cancellation

In case of force majeure, Dilzzz is ready for a full refund without going through the owner's cancellation policy. In the event that you arrive, proof will be required.

We intend to force majeure:

  • Serious illness (direct or indirect)
  • Natural disaster in the country of rental
  • Political instability in the country of rental
  • Death

If you have an issue that needs immediate attention or if you are injured in any kind of way you can contact the local authorities.

Will I be charged immediately after I entered credit card information?

Temporary holds or authorizations

When you send a booking request to a host and enter your credit card, your bank holds the amount of the booking from your account until the booking is accepted by the host. This is called an authorization.

The authorization will become an actual charge only if the booking is accepted. The funds are deducted from your payment account at this time. If the host declines the booking request, the authorization from your bank gets cancelled and the funds are then released back into your account. Some banks may take a little time to make them show on your account, if it takes more than 24 hours please contact your bank.

To avoid multiple payment authorisations that block your bank account, we advise you to contact the host first by clicking on the blue button “CONTACT THE HOST”. They will have 24 hours to pre-approve your booking. Once you receive a pre-approve, you will have 24 hours to confirm it by making a payment. As no banking information is required to contact the host, you will not have any money held from you bank account if your request is refused or expired.

What are the different types of cancellation policies ?

Cancellation policy is decided by the host for their property. Before your booking, please check this information carefully on the host’s property listing page.

Should any cancellation occur to the wish of a guest, the corresponding policy shall apply.

Flexible cancellation policy:

70% refund for the Guest if the reservation is canceled up to seven (7) days prior to the arrival date, and a 50% refund if the reservation is canceled up to one (1) day prior to the arrival (excluding Dilzzz fees in each case).

  • Up until seven (7) days prior to the arrival date (7th day included), a 70% refund will be issued to the Guest (excluding Dilzzz fees).
  • Between the sixth (6th) day prior to the arrival date and the day prior to the arrival date, a 50% refund will be issued to the Guest (excluding Dilzzz fees).
  • If the stay is interrupted, by the decision of the Guest, the Guest will not be entitled to a refund.

Moderate cancellation policy:

50% refund for the Guest if the reservation is canceled up to 14 days prior to the arrival date, and a 50% refund if the reservation is canceled up to 1 day prior to the arrival (excluding Dilzzz fees in each case).

  • Up until 14 days prior to the arrival date (14th day included), a 50% refund will be issued to the Guest (excluding Dilzzz fees).
  • Between the 13-th day prior to the arrival date and the day prior to the arrival date, a 30% refund will be issued to the Guest (excluding Dilzzz fees).
  • If the stay is interrupted, by the decision of the Guest, the Guest will not be entitled to a refund.

Strict cancellation policy:

30% refund for the Guest if the reservation is canceled up to 14 days prior to the arrival date, and a no refund if the reservation is canceled up to 1 day prior to the arrival (excluding Dilzzz fees in each case).

  • Up until 14 days prior to the arrival date (14th day included), a 30% refund will be issued to the Guest (excluding Dilzzz fees).
  • Between the 13th day prior to the arrival date and the day prior to the arrival date, a 0% refund will be issued to the Guest (excluding Dilzzz fees).
  • If the stay is interrupted, by the decision of the Guest, the guest will not be entitled to a refund.

Super Strict cancellation policy:

No refunds for the Guest if the confirmed reservation is canceled (excluding Dilzzz fees in each case). If the stay is interrupted, by the decision of the Guest, the guest will not be entitled to a refund.

My credit card did not work, what should I do?

We currently accept AMEX, VISA, and MASTERCARD that cover majority of transactions. If you have other types of Credit card, it may work with our system so feel free to try once. If it doesn’t work, you can contact us for more detailed information, or use another Credit card.

We would like to remind you that, when you made a booking request but booking was not accepted by the host, the amount of this booking is on temporary hold on your credit card. You will still need to wait for the acceptance of your host to complete the booking.

If you receive an error message when entering your credit card information, be sure to contact your bank as they may have blocked payment for security reasons.

Some of the reasons for the failures:

  • You have exceeded the spending limit authorized by your bank;
  • Your bank does not let you pay while you are abroad;
  • You don't have enough funds on the credit card being used.

Once your bank has been contacted, and there is no apparent reason as to why the payment failed to process, be sure to contact us at support@dilzzz.com so we can be your assist.

IMPORTANT: All payments are to be processed on Dilzzz site based on our safe and secure server. No payments are to be made outside of the Dilzzz site.

How can I modify a booking which has already been accepted?

You can modify the following details of your booking: number of guests and the length of your stay.

Once the booking has been accepted, if you want to change the details of your booking (number of guests, length of stay) follow these steps:

  • Go to ‘My Journeys’
  • Click on ‘Upcoming Journeys’ and you’ll find the list of all your upcoming bookings.
  • Click on the ‘Modify’ button on the right-hand side of your accepted booking.

Change the details of the booking (number of days/guests) accordingly. Once the change has been requested, the host has 24 hours to approve the modification. Remember, your hosts might not be able to accommodate your needs. So, Dilzzz needs their approval before confirming the modification.

If the host does not accept or doesn’t respond to your modification request, your initial booking will stay unchanged.

If the hosts accepts the modification request, the system modifies the booking accordingly.

In this case, there are two scenarios:

  • If your journey has been shortened or you booked for a lower number of guests, you will be refunded for the corresponding amount (the Dilzzz fees are unvaried nonetheless and will not be adjusted accordingly). Additionally, you will be charged with a $10 modification fee.
  • If you added extra days or guests to your journey, your credit card will be charged for the corresponding amount and the Dilzzz fees will be adjusted accordingly.

NB: Until a host hasn’t approved your modification request and until your credit card has been charged accordingly, your booking will stay unchanged.

How to prepare my arrival?

Once the booking is confirmed, you will be sent a confirmation email with all the information needed from the contact information of host to the detailed address of your stay. If you have any questions, feel free to contact your host before your arrival. It is always best to communicate in advance, so the host can properly make arrangements

How to get the exact address of the host ?

Once the booking is confirmed, you will receive the contact information, as well as the address of the host by email. You can check the exact address in Itinerary of your booking that can be found in My Journeys sectioj.

IMPORTANT: Never contact a host outside the Dilzzz site before the booking is confirmed.

I have to leave earlier than planned, what should I do?

Be sure to contact the host to work out a solution. If you wish to cancel the booking or part of the booking, we will issue a refund if possible relating to the cancellation policy.

If you have already arrived, it is likely the host has already been paid. In this instance, it is best to work out an agreement between you and the host in terms of compensation.

I cannot contact the host, what to do?

For several days you have not heard of the host to welcome you and stay approach? Contact without delay the Dilzzz team who will be happy to assist you.

Problem upon arrival / I am uncomfortable with the host

If you arrive at the accommodation, and it does not meet the description and/or photos, please do contact us immediately. If possible, provide evidence in the lines of photos and videos, so we are able to see and deal with the discrepancy as needed.

If you have an issue that needs immediate attention or if you are injured in any kind of way, it is best to contact the local authorities immediately.

What is Instant Booking?

Properties with Instant Booking option don't require approval from the host before they can be booked.

Instead, guests can just choose their travel dates, book, and discuss check-in plans with the host.

For hosts

If you have Instant Book on, it will apply to all available dates on your calendar. Guests will be able to automatically book your property.

The benefits of Instant Book include:

  • Convenience: Book guests without having to respond to each request.
  • More guest interest: Guests can use filters to search for listings that can be booked instantly. Instant Book listings are more popular with guests since they’re able to more easily plan their trip.
  • Search placement: Instant Book positively affects your response rate for your property, which can improve your property’s placement in search results.

For guests

You can filter your search to only view listings that are available through Instant Book. To be eligible for Instant Book, you must complete your Dilzzz account.

There is no additional fee for confirming a reservation with Instant Book.

To switch on Instant booking option go to:

  1. Host Dashboard;
  2. Your Properties;
  3. Pricing section;
  4. Choose «Allow Instant booking for all guests».

What is Booking Request?

Properties with Booking Request option require approval from the host before they can be booked.

To switch on Booking request option go to:

  1. Host Dashboard;
  2. Your Properties;
  3. Pricing section;
  4. Choose «All guests must send booking request».

Upon receiving new Booking request, host has 2 hours either to accept it or decline it (see more in «I received a Booking Request, what do I do?»)

What is «Contact Host» button?

Click the "Contact host" (next to profile picture of the host) to contact a host before making a booking. It is encouraged to contact the host to check availability for your desired dates before you make a booking. Be sure to have read the listing, and take the time to write a message introducing yourself and reasons for travel.

How do I view and send messages?

Messaging on Dilzzz starts when a guest starts conversation via Contact Host button (Inquiry) or sends booking request.

Afterward, all messages related to that inquiry or booking request (provided that requested dates are the same) will appear in your inbox. If guest inquiries other dates or other property – new conversation will appear in your Inbox.

To view or send a message:

  1. Go to your Inbox
  2. Select Traveling or Hosting
  3. Click on a message

To read a message you deleted, click the dropdown menu above your messages and select Archived

When you click on a message, you can view the conversation and also the following information:

  • Host or guest profiles including number of reviews, verifications, and description.
  • Booking and payment details such as date of inquiry, number of guests, and price calculation.
  • Events such as booking confirmation, cancellations are notated in the timeline of the conversations.
  • If any actions are needed from you, you’ll see the prompt at the top of the page, above the conversation. Guests can make booking inquiries or booking requests, and hosts will be able to accept or decline requests.
  • Hosts will see what they will earn.

I received a Booking Request, what do I do?

You have 2 hours time to answer to a booking request. You can accept or decline it.

Accepting booking request

By accepting the booking request, you inform your guest that your property is well and truly available for him and that you are ready to accept him.

Accepting booking request means that booking is confirmed and we charge the full amount of booking from traveler’s card.

Declining booking request

You can decline any booking requests that you can’t accommodate. We hope to keep the traveler well informed promptly of the non-availability of your property and help them continue their searches.

Important

If booking request was not accepted nor declined during 2 hours, the request of the traveler will be replied automatically depending on host Auto-response setting (see more in «What is Auto-response?»).

How long do I have to answer a Booking Request?

As Dilzzz is primarily focusing on last minute bookings, fast decisions are essential.

You have 2 hours for response once the booking request is made. If you need a little more time to think over (or are in expectation of another answer), do not hesitate to inform as quickly as possible the Dilzzz team about it (support@dilzzz.com). We will be pleased to assist you.

If booking request was not accepted nor declined during 2 hours, Auto-response will be applied – (Auto-accept or Auto-decline) depending on Host settings (see more in «What is Auto-response?»).

What is Auto-response?

Last minute bookings may pop up at any time thus forcing hosts to react quickly if they want to get it.

This case doesn’t concern properties where «Instant Bookings" are allowed and don’t require hosts acceptance (see more in «What is Instant Booking?»).

But property hosts who prefer to deal with booking requests (see more in «What is Booking request?») need some plan B in case they will be temporarily unavailable and will not be able to respond to a new booking request in time (see more «I received a Booking request, what do I do?»).

In that case, we recommend to set up Auto-response setting (auto-accept or auto-decline).

Auto-accept – all booking requests will be automatically accepted with expiration of 2 hours.

Auto-decline – all booking requests will be automatically declined with expiration of 2 hours.

To edit your Auto-response setting go to:

  1. Host Dashboard;
  2. My Properties;
  3. Pricing section;
  4. Choose «All guests must send booking request»
  5. Set up Auto-response (automatically accept or automatically decline all booking requests).

Can my guests modify a booking?

Your guests do have the chance to modify a booking that you have previously accepted.

You will receive an email that will notify you of any change (number of days and/or number of guests). The modification will only be enabled when you will accept it and you will have 24 hours to do so.

If you refuse or fail to validate the modification within 24 hours, the initial booking will still be confirmed. But its details will stay unchanged.

How to handle Security Deposit?

Asking for a deposit is highly recommended. It is a amount that guest gives at the check-in and host have to give it back at the check-out if everything was fine.

In the case of stolen or broken objects you have the right to keep a part or the entire of the deposit.

It is up to you to ask for a deposit, to fix the amount and to manage when you will take it and when you will give it back.

To add or edit your security deposit:

  1. Go to your Your Properties
  2. Select Pricing
  3. Go to Additional fees section

What is Cancellation policy?

Choose your cancellation policy among four standardized cancellation policies (Flexible, Moderate, Strict and Super Strict) that we enforce to protect both hosts and guests.

Guests will also be asked to agree to the host's cancellation policy when they make a booking.

Flexible cancellation policy:

70% refund for the Guest if the reservation is canceled up to seven (7) days prior to the arrival date, and a 50% refund if the reservation is canceled up to one (1) day prior to the arrival (excluding Dilzzz fees in each case).

  • Up until seven (7) days prior to the arrival date (7th day included), a 70% refund will be issued to the Guest (excluding Dilzzz fees).
  • Between the sixth (6th) day prior to the arrival date and the day prior to the arrival date, a 50% refund will be issued to the Guest (excluding Dilzzz fees).
  • If the stay is interrupted, by the decision of the Guest, the Guest will not be entitled to a refund.

Moderate cancellation policy:

50% refund for the Guest if the reservation is canceled up to 14 days prior to the arrival date, and a 50% refund if the reservation is canceled up to 1 day prior to the arrival (excluding Dilzzz fees in each case).

  • Up until 14 days prior to the arrival date (14th day included), a 50% refund will be issued to the Guest (excluding Dilzzz fees).
  • Between the 13-th day prior to the arrival date and the day prior to the arrival date, a 30% refund will be issued to the Guest (excluding Dilzzz fees).
  • If the stay is interrupted, by the decision of the Guest, the Guest will not be entitled to a refund.

Strict cancellation policy:

30% refund for the Guest if the reservation is canceled up to 14 days prior to the arrival date, and a no refund if the reservation is canceled up to 1 day prior to the arrival (excluding Dilzzz fees in each case).

  • Up until 14 days prior to the arrival date (14th day included), a 30% refund will be issued to the Guest (excluding Dilzzz fees).
  • Between the 13th day prior to the arrival date and the day prior to the arrival date, a 0% refund will be issued to the Guest (excluding Dilzzz fees).
  • If the stay is interrupted, by the decision of the Guest, the guest will not be entitled to a refund.

Super Strict cancellation policy:

No refunds for the Guest if the confirmed reservation is canceled (excluding Dilzzz fees in each case). If the stay is interrupted, by the decision of the Guest, the guest will not be entitled to a refund.

I’m a host. What penalties apply if I need to cancel a Booking?

Because cancellations disrupt guests' plans and impact confidence in our community, the following penalties will be applied for host cancellations.

Cancellation fee. The fee will be waived for your first cancellation within a 6-month period. After that, the following fee will be deducted from your first payout after a cancellation. The amount deducted will depend on when you accepted the reservation and how soon before check-in you canceled it:

  • More than 7 days before check-in, we’ll deduct $50 from your next payout
  • Less than 7 days before check-in, we’ll deduct $100 from your next payout

Automated review

If you cancel before the day of check-in, an automated review will be posted to your property’s profile indicating that you canceled one of your booking. These reviews can't be removed, but you can always write a public response to clarify why you needed to cancel.

Guest review

If you cancel on the day of check-in or later, guests can leave a public review on your property’s profile.

Unavailable/blocked calendar

Your calendar will stay blocked and you won't be able to accept another booking for the same dates of the canceled booking.

Account suspension

If you cancel 3 or more reservations within a year, we may deactivate your property.

Unless there are extenuating circumstances, there will be no exceptions to our updated cancellation policy.

What happens if my guest cancels?

If your guest cancels their booking, we’ll notify you and automatically unblock the dates on your calendar so that you can host other guests.

Cancellation payouts

After the guest cancels, any payout you’re owed will be released to you. The payout will be released upon cancellation.

If the booking status hasn’t changed to Canceled in Your Bookings, it's still considered active, and will appear on your calendar.

Guest refunds

Guests who cancel are automatically refunded according to your cancellation policy (see more in «What is Cancellation policy?»).

Cancellations after check-in

If your guest cancels after they’ve already checked in:

  • They’re required to leave your space as soon as they cancel
  • The terms of your cancellation policy will still apply
  • Give back guests’s security deposit in full unless there are stolen or broken items.

Extenuating circumstances

As set forth above, Dilzzz allows a Host to choose the type of cancellation policy (see more in «What is Cancellation policy?») that works best for such Host. Thus, if the Guest cancels his or her booking, Dilzzz will apply the applicable cancellation policy. If the cancellation comes from the Host, Dilzzz may apply peculiar penalties to the Host (see more in «I’m a host. What penalties apply if I need to cancel a Booking?»).

Nonetheless, Dilzzz recognizes that a cancellation may arise from certain extenuating circumstances beyond the control of the Host or the Guest. These exceptional cases consist of:

  • The death of the Guest, the Host, or a close relative of the Guest or Host.
  • A serious disease or injury making it impossible or extraordinarily difficult to travel or to host.
  • The intervention of any competent national or international authority to restrict travelling or hosting
  • A severe weather incident or natural disaster making impossible or extraordinarily difficult to travel or to host.

If one of these extenuating circumstances arises, Dilzzz may consider not to apply the cancellation policy, but rather to refund the full payment of the impeded Guest, or not to apply a penalty upon the impeded Host. In order to benefit from our extenuating circumstances policy, the Host or the Guest must submit a claim to Dilzzz within 10 days after the date of cancellation. Dilzzz reserves the right to ask for documents in support of a Host’s or Guest’s claim. However, it should be noted that this policy does not apply to the travel expenses of the Guest.

How do I edit or change my payout method?

When payout is ready to be paid to you, it will be released to your payout method for processing. You can check the status of your payouts at any time from your Transaction History.

Managing payout methods

On Beta stage we release payouts via Bank transfers or international wire.

You can add or edit your payout methods in the Profile section of your account:

  1. Go to Account on Dilzzz
  2. Select Payout Preferences on the left
  3. Click Add Payout Method and enter your bank account details.

How do I calculate my Payout?

The payout you’ll receive is your nightly rate (standard or discounted) minus the host service fee. To view information about any of your payouts, visit your Transaction History.

Guests pay a service fee to Dilzzz in addition to the cost of your property, which is why the total price guests see is higher than your payout.

When will I get my Payout?

Dilzzz typically releases your payout about 24 hours after your guest’s scheduled check-in time.

The time it takes for the funds to arrive in your account depends on your payout method.

If your guest is staying for 28 or more nights, payouts for that reservation are released monthly.

Check your payout status

To check the status of your payout, visit your transaction history.

Processing time

After Dilzzz releases the payout, it takes some additional time for the money to get to you. The average processing time for each payout method is:

  • ACH / Direct deposit: Up to 3 business days
  • Bank transfer or international wire: 3–7 business days
  • PayPal: Within 1 business day
  • Western Union: 1 business day (US Pacific Time)
  • Payoneer Prepaid Debit Card: Within 1 business day

Weekend or holiday delays

Many banking systems don't process transactions on weekends or holidays. If your payout from Dilzzz is completed between Friday and Sunday, it might not be processed until the next week.

If you have any questions about processing time after your Airbnb transaction history shows a payout as completed, contact your payment processor directly.

General requirements

Tourist accommodation is not a free business you can operate without considering and respecting the local law and fiscal obligations. When you accept the Dilzzz Terms of Service, you agree to abide by all local regulations.

Standards, requirements and prior authorizations

The requirements, restrictions and bans regarding short-term rentals may differ from a locality to another. In particular, local authorities can require from someone to go through a registration process in order to obtain an authorization before listing their property for rental. It is also common for a city to require the Hosts to obtain a Business Licence.

We strongly invite our hosts to ensure their rental activities are respecting zoning regulations (Homeowners are limited in the ways that they can use their property in the majority of cities). The units that are rented out must meet all the safety, fire, buildings and public health standards. Moreover, they have to make sure that renting their units does not break any agreements concluded with third parties (like leases if the host is a tenant) or rules adopted by condo boards or homeowners associations.

We insist it is the legal duty of the hosts to know and abide by the local laws. We only aim here to give an overview of the fiscal and legal obligations, but it is necessary for the hosts to conduct further researches.

Dilzzz does not offer legal advice, so you should contact your local city officials and find a lawyer and a tax professional.

Can I add taxes to my rates?

You can indicate tax percentage to be added on top of all your base or seasonal rates in Pricing section:

  1. Go to Your Properties;
  2. Open Pricing section;
  3. Indicate the tax percentage you would like to add;
  4. Click Save.

Do I need to establish a contract with my guest?

There is rental agreement between the renter and the tenant from the moment the host accepted the booking request and the traveler confirmed it by making the payment.

The contract is thus concluded in a electronic way through the T&Cs and it is not necessary to sign a second contract. However, you can define better the terms of this contract through the description of your property listing, specially by filling the Hosting rules.

I will not be available to welcome my guests. What can I do ?

It happens sometimes that you cannot be present for the check-in of one of your guest. In this case please let the guest know about it. Be sure that the check-in will be done in another way.

It is always a good idea to have a spare person to help you welcome guests from time to time when you are not available. If you have another person to accept your guests, be sure that he has the phone number/e-mail of the guests.

How to leave a review

We encourge all our members to leave reviews for each and every experience within our community, hosts and travelers are both welcomed. Every review you see is based on a stay that happened through Dilzzz.

Writing a review

After your travel, you will receive an email to ask you for writing a review. You can also go to my Journeys, find past journeys and write a review. You have 72 hours to write a review after your stay.

Please leave your genuine opinions after an actual travel/host experience. It is important to leave a review that is true and clear. When registered on on website, you have agreed on the terms and conditions and hold responsibility for your own speech. Hence Dilzzz reserves the right to remove reviews that violate internet regulation.

Remember that your review makes a big difference:

  • Provide constructive information that helps the community make better decisions.
  • Help valuable hosts to win good reputation within the community.
  • Help our ranking system to identify the best listings.

Where to see my reviews

You can find all the received reviews in your profile page. Go to my profile, click on preview my profile.

You will also see the review you left for host/guest on their profile page

When your guest/host write you a review, you will be notified through an Email. In the email you will be directed to the page to write a review for your guest/host. Please note that only when you write a review for the other can you see the review the other person left.

Can I delete a review?

No. Reviews can't be changed or deleted.

Can I leave a review for a canceled booking?

Reviews can’t be written for canceled booking. However, Dilzzz site will leave an automatic review for every booking cancelled. Cancellation will also be counted in our system for ranking the listing.

How can I help make my guests feel welcome?

To make your guests feel at home, here are few tips to keep in mind:

  • Communicate your check-in procedure in advance. Be in touch with your guest and make their arrival easy and comfy.
  • Make sure your phone is reachable to guests in the event of a travel delay or last-minute question.
  • Provide your guests with detailed directions so they can get to your place.
  • Provide detailed House Rules so you don’t have to explain everytime. Leave a list of phone numbers for taxi companies, restaurants or other services they might need, and emergency contacts.
  • To go beyond the basic, you can offer to get them acquainted with your space or neighborhood, provide some drinks and snacks, or introduce them to some of your favorite places in the city.
  • Communicate your check-out policy, and make sure the process for returning keys and checking out to be clear and simple.

What is Dilzzz?

Dilzzz – is a venue where the most generous and awesome deals are assembled and clearly presented to deal lovers.

Dilzzz is integrated property booking platform that automatically assembles the most attractive and fascinating deals directly from property hosts in one place, where they can be safely and quickly booked by deal lovers.

We don’t mess with small deals. Dilzzz is online marketplace where rental deals start from -20% and reach up to -60%.

All properties are presented directly by verified property hosts and property management companies.

Why we created Dilzzz?

Almost every property host tries to rent out their property at highest rate possible. But in certain cases property hosts choose to drop their rates significantly because it’s better for them to give good discount and get a booking than to leave their property empty without any revenue.

Most hosts become especially flexible when it comes to last minute unsold periods that are about to begin or when their property has unsold periods between existing bookings (so-called “black holes”) that are also quite difficult to sell without solid discount.

We have created Dilzzz as a convenient tool for property hosts and property management companies to make the process of selling off unsold periods completely automated, safe and hassle-free.

For holidaymakers Dilzzz is a secure and convenient marketplace where one can find and book the most exciting last minute deals directly from the most flexible property hosts and property management companies.

Where we operate?

At beta stage Dilzzz.com represent properties from Thailand (Phuket, Koh Samui) and Indonesia (Bali).

Further we are planning to add more destinations such as Spain, Croatia, France, Italy, Greece and winter chalets (French, Swiss, Austrian and Italian Alps).

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